After Sales Service

After Sales Services

Cleaning and Polishing Services

We recommend that you bring your jewels to one of Margoni shops or to our workshop to have them checked and restored to their original splendor. After a careful inspection of the jewel and based on its characteristics and conditions, our experts may recommend simple cleaning, ultrasonic cleaning or polishing, to remove superficial scratches and preserve its brilliance and longevity. For jewels in white gold, the polishing service includes rhodium plating, where applicable, to enhance the brilliance of the metal, for gold plated silver jewels the polishing service includes K18 double goldplating and for oxidized silver jewels the polishing service includes either oxidization or rhodium plating.

Prices depend on the jewel and its condition.

Engraving Service

Your Margoni jewel can be personalized by engraving a name, a date or a message on the precious metal (service subject to technical constraints and space availability). Performed by a jeweler, engraving is a discretionary service offered by Margoni if requested at time of purchase or within one month of purchase.

Re-sizing Service

The Margoni studio can increase or reduce the size of a bracelet, necklace, chain or ring within limitations and without affecting its aesthetic, comfort and quality. This is a free of charge service for Margoni jewels. Some jewels, due to their unique design, cannot be re-sized.

Earring Service

Your earring clips can be adjusted for better comfort. The adjustment increases or decreases the clip tension and gap, and therefore the hold on the earlobe. Posts can be added or removed on most models. This is a free of charge service.

Repair Service

Your jewel is a precious creation. Proper care in its use and handling will preserve its shine over time. If your jewel suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by an expert. Our experts will take care of your jewel, carefully inspecting the stone setting, clasp functionality and aesthetic details. Missing components may be replaced and broken parts may be repaired or reconstructed to restore the beauty of your Margoni jewel. Once the type of service that needs to be carried out has been assessed, you will receive a quotation. Upon your acceptance, the service will be carried out as quickly as possible.