Terms & Conditions
The e-shop www.eshop.margoni.gr was created by Margoni-Mandilakis O.E based in Thessaloniki, on Ptolemeon 33 str., 54630, legally represented by Ioannis Mandilakis and Mary Margoni, VAT: 999560845.
Please read these terms carefully before using the site. By using these websites, users signify their assent and agreement to these terms. If you do not agree to these terms, you should immediately discontinue any use.
Please find below, the terms and conditions of use of the Margoni online store.
Payment Methods
You have the following options:
1. Cash on Delivery (for orders delivered to Greece only)
If the total amount of your order is max 300 euros and the delivery’ s destination is Greece, you can choose the Cash On Delivery type of transaction (COD), where you make the payment at the time and place of the order’ s delivery. The COD’s fee is noted on your order.
2. Bank deposit
You can deposit the equivalent of your order at MARGONI’s bank account (please see account details below).
In order to avoid cancelation of your order, the deposit must be made within 3 working days.
In the bank deposit you must state your full name and your order number, which will be emailed to you upon completion of the ordering process.
In order to accelerate the process, you can send us the bank's deposit details via email to info@margoni.gr or contact us by phone at +30 2310233090.
You can deposit the equivalent of your order at the following MARGONI bank account :
BANK: WIN BANK (PIRAEUS BANK)
ACCOUNT NUMBER: 0172 2220 0052 2207 8663 422
IBAN: GR91 0172 2220 0052 2207 8663 422
SWIFT: PIRBGRAA
NAME OF HOLDER/BENEFICIARY: MARGONI-MANDILAKIS O.E.
In order for your order to be dispatched, proof of your payment must be sent.
3. Credit/debit Card
The process of clearing your payment is undertaken by WIN BANK (PIRAEUS BANK) thus ensuring the absolute security of your transaction.
For the maximum possible security of the web banking service, the bank applies methods that secure your transactions and protect your data.
We do not collect nor store your credit card information in any way. This is why you need to re-enter them every time you use your credit card for transactions.
Copyright Notice
All rights reserved to Margoni, including the copyright and database rights of this online store and its contents.
You may not copy, reproduce, republish, send, transmit or retransmit any text, photograph, graphic, logo, image files, video and any form of code or software, for commercial or public use, without the prior written approval of Margoni.
It is prohibited to adapt and/or modify any material or information for any purpose other than personal, non-commercial purpose.
Margoni reserves the right to use for its own purposes (including publishing) any material provided through this website, including text and images.
All names, images and trademarks used by Margoni are
registered or used with the permission of the owner. The use of the
collections, products, services, the company name and all logos / emblems
belonging to Margoni is not allowed by third parties.
Limitation of Liability
We make every effort to ensure that the information presented in our online store is accurate and updated on a regular basis.
As a visitor of our online store, you accept and are bound by the terms and conditions that apply on the date of use.
We do not guarantee the accuracy or completeness of the information contained in this online store nor do we guarantee that the use of this website will be without interruption or error.
Margoni does not guarantee protection against viruses or other harmful electronic components through the use of its online store.
In case of non-availability of products and / or delay in the delivery of ordered products, the company guarantees the timely notification of the final consumers.
Modification of the Terms
Margoni reserves the right to modify or renew the terms and conditions of transactions.
We recommend that you monitor the terms of use on a regular basis in order to be informed of any modifications and revisions.
Security and Personal Data
Recognizing the importance of the security of your personal data as well as your electronic transactions, Margoni company takes all the necessary measures to ensure your maximum possible security.
All information, which is related to your personal data and your transactions, is secure and confidential.
When navigating and accessing the contents of the online store, you do not need to provide information that constitutes personal data. However, in order to access the various services provided by the website, you may be required to provide account information such as name, email address, telephone, fax, address and zip code.
The security of entry in the online store is achieved through the "customer identification" and the codes, ie: A. The username (email or username) B. The personal secret security code (password).
The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties.
Your personal information, upon your request, can be permanently deleted.
In the case of purchases, if a charge via credit card is selected, you will be asked for credit card details and charges, while the confidentiality is considered self-evident in this case as well.
All information transmitted by the user / member is confidential and the company has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided.
Details of our customers and their transactions are not disclosed.
However, having taken all possible measures, the security of the data you enter cannot be fully guaranteed and in case of data loss, Margoni company does not bear any responsibility.
By submitting your information or other material to our server you agree that this information is not untrue, illegal, or in any way inappropriate.
We also inform you that when you register for our services you automatically register in the news reception service of our company via email (newsletter). In case you do not wish to receive informative emails, please contact the customer service department via email at info@margoni.gr.
Search and Purchase of Products
Using the "search" option and through the filters suggested by the online store you will be led to a specific product that you wish to purchase. In case you want to place an order, select the payment method and fill in the order form.
Once your order is registered you will receive an automated email which will confirm the receipt of the order and will state the details of your purchase. During the progress of the order, you will receive a second email which will inform you about the shipping and delivery date of your order.
If any issues arise during your ordering process, you will be sent an e-mail or we will contact you by phone at the number you entered during your registration or your order placement. Please let us know if any of your contact details are modified.
We reserve the right to refuse order processing in cases of non-availability or cancellation of products.
Prices
All prices presented in our online store include VAT.
Margoni reserves the right to adjust prices given that they depend on international prices of precious and semi-precious stones and metals.
There are cases where the price of the same product changes when it is subject to modification of one or more of its physical characteristics, such as that of size.
Margoni makes every effort to accurately describe the items listed in the online store. However, the possibility of some typographical or technical errors in prices and product descriptions is not ruled out.
Shipping costs through the online store, as well as customs clearance costs and / or other taxes are not included in the prices listed next to each product.
Additional Information on Orders
Orders and shipments are made to most countries in the world. Contact us at info@margoni.gr for more information.
You can cancel your order only before its shipment.
Call us at +30 2310 233090 to confirm that your order has not been shipped and to cancel it.
Shipping Costs and Delivery Time
Orders from Greece
For purchases worth more than
150 € shipping costs are free. For purchases of lower value, the shipping
charge is € 3.
Orders from countries within the European Union
For purchases worth more than
400 € shipping costs are free. For purchases of lower value, the shipping
charge is € 15.
Orders from countries outside the European Union
For purchases worth more than
500 €, shipping costs are free. For purchases of lower value, the shipping
charge is € 40.
IMPORTANT NOTICE
When ordering from a country outside the European Union, customs clearance of products in the country of delivery is an additional cost and is borne by the recipient. Charges and taxes vary by country.
Margoni company will fully inform you via email about the customs clearance costs that will be charged to your order.
Delivery time is 7-15 working days.
Refund Policy
You have the right to request a refund and return the products, strictly within fourteen (14) days from the date of receipt of the order.
Customers from countries outside the European Union will be charged with the costs of transporting the products, insurance costs and customs clearance costs.
In order for the process to be valid and to be served as soon as possible, please notify us by email at info@margoni.gr or by phone at +30 2310233090 within the deadline mentioned above.
Once we receive the email, we will send you the refund form which you need to fill in and send via email to info@margoni.gr.
In order for your application to be accepted the product (s) to be returned should:
· be in excellent condition, inside its packaging, intact and unused.
· has been checked and approved by the company.
· be accompanied by the original receipt and all other purchase documents.
In case the above conditions are met, we will refund you within 30 calendar days from the day of receipt and approval by the company Margoni of the returned product.
Upon receipt of the product, we recommend that you personally and carefully check the product you received and confirm that it remains in excellent condition along with its packaging.
Return and Exchange Policy
You have the right to return the products you purchased and request their replacement with another product or products, strictly within fourteen (14) days from the date of receipt of the order.
Customers from countries outside the European Union will be charged with the costs of transporting the products, insurance costs and customs clearance costs.
In case the new product is of lesser value than the one you originally bought we will credit you with the difference for future purchases.
In order for the procedure to be valid and to be served as soon as possible, you should notify us by email at info@margoni.gr or by phone at +30 2310 233090 within the deadline mentioned above.
Once we receive the email, we will send you a form which you need to fill in and send via email to info@margoni.gr
In order for your application to be accepted the product (s) to be returned should:
· be in excellent condition, inside its packaging, intact and unused.
· has been checked and approved by the company.
· be accompanied by the original receipt and all other purchase documents.
Privacy Policy and Personal Data
The Margoni company, strictly applying the principles of personal data protection provided by the International and European law governing issues related to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003), Regulation (EU) 2016/679, as well as by the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling, the relevant provisions of the Greek law (Law 2472/1997) on "Protection of the individual from data processing of personal character ", of the law (Law 3471/2006) on" Protection of personal data and privacy in the field of electronic communications ", the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and of European law with the directives 95/46 / EC and 97/66 / EC, explicitly states that it is not going to make any unfair use of your personal in no way discloses, sells, leases, transfers or exchanges your personal data and information that you submit to any third party and does not disclose it to third parties, except:
· collaborating courier companies who need the information for the safe and timely delivery of your orders.
· legal obligation, or if necessary to enforce the Terms of Use.
When browsing the online store eshop.margoni.gr, you do not need to provide information that constitutes personal data. However, in order to access the various services provided by the website, you may be asked for the following information:
· contact details such as name, email address, telephone, fax, address and zip code (for account creation).
· credit card and billing details (for purchase if you choose to use a credit / debit card).
By submitting information to our online store you agree that it is not untrue, illegal, or in any way inappropriate.
If you wish your personal information to be permanently deleted, you can inform us in writing by fax or email and we will proceed with their immediate deletion.
In addition, the use of cookies, a common practice on websites and online stores, makes it easier for Google to collect information so as to offer you the most personalized browsing experience possible and for us to better plan our company’s promotion.
Internet data transmission is never guaranteed to be completely secure. It is possible for third parties, not contracted with Margoni, to access or intercept data transmissions or private communications without the permission or knowledge of our company.
Margoni has taken all measures to protect your personal data. Nevertheless, we cannot guarantee the security of any information you provide to us. Data transfers are at your own risk and constitute an unconditional acceptance of the terms of use. The same applies for the security of your account password.
In any case, Margoni reserves the right to change the terms of protection of personal data after informing the visitors / users and within the existing legal framework.
For any clarification regarding these issues, you can contact us at info@margoni.gr.